Royal Free London NHS Foundation Trust
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Terms and conditions


© Royal Free London NHS Foundation Trust 2014 - 2015

The material on this site is subject to copyright protection of the Royal Free London NHS Foundation Trust unless otherwise indicated.

The permission to reproduce the Royal Free London NHS Foundation Trust protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders.

Links policy

Links to third party websites are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

The Royal Free London NHS Foundation Trust encourages users to establish hypertext links to the site. Permission from us is not required to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your site. The pages must load into the user's entire window. You must not use our logo to link to our site without prior permission. Please link using the words “Royal Free London NHS Foundation Trust” linking to our home page


Every effort is taken to ensure that the information contained in this website is both accurate and complete. However, medical knowledge is constantly changing and we cannot guarantee that all of the information is accurate and consistent with current NHS practice. Please contact us if you feel we are providing inaccurate information.


We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

Intellectual property

The names, images and logos identifying the Royal Free London NHS Foundation Trust are the proprietary marks of the NHS. Copying our logos and any other third party logos accessed via this website is not permitted without the prior approval of the relevant copyright owner.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus programme on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system that may occur while using material derived from this website.

Privacy policy / Cookies

The Royal Free London NHS Foundation Trust website does not capture or store personal information.

Where services are delivered on the internet, small amounts of information are sometimes placed on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:
  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
Removing and disabling cookies – If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit. You can manage cookies yourself and learn more about them from

Our use of cookies - Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.

For further details on the cookies set by Google Analytics, please refer to the Google Analytics website.

Sending information to our site

When asked to provide sensitive information via a web form (such as the 'Appointment change' form), the information submitted is encrypted using industry standard Secure Sockets Layer (SSL 3.0, RC4 with 128bit) encryption. When viewing a secure page, form, a lock icon will appear on the bottom of your Web browser. To view the information on the SSL certification click on the lock icon. In each case we will only use the personal information you provide to deliver the services you have told us you wish to receive. We have also implemented security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction. The information you submit will be treated in the strictest confidence. However, we cannot guarantee the security of the global internet/email systems. This means that it is possible (although unlikely) that someone may read your enquiry/message other than yourself or the Royal Free London NHS Foundation Trust. If you are concerned about this possible loss of privacy please contact us by alternative means such as post or telephone.

The Royal Free London NHS Foundation Trust does not recommend that you send us any personal information by email. The statements above only cover this website at Other links within this site to other websites are not covered by this policy. For more information about the Data Protection Act and the Freedom of Information Act visit:

Web translations

The trust shall have no liability or obligation regarding errors in web translation services (mistranslation, omissions, typos, grammatical mistakes) provided by a third parties (e.g. Altavista).