Patients and visitors will now find it easier to find their way around the Royal Free Hospital, thanks to new touch-screen kiosks.
The trust has installed four way-finding kiosks to help patients with directions around the hospital: one at the main Pond Street entrance, one at the volunteers’ desk near the main lifts on the ground floor, one by the lower ground floor entrance and one at the Rowland Hill Street entrance.
The kiosks are an extension of a Royal Free Charity initiative which saw pocket-sized hospital maps introduced in October last year.
Will Smart, director of information management and technology, said: “Patients and visitors can select their destination from a directory and the kiosk shows them directions.
“This will make it a lot easier for people to find their way around the hospital. The directions are generated instantly after just a couple of touches of the screen.”
The trust is also looking at using the kiosks to check patients in for their appointments. The aim is to improve the patient experience by relieving congestion at reception desks. In the longer term, the trust is aiming to use calling screens across the hospital so that patients can sit where they want and be called to their clinic as they are about to be seen.
Chris Burghes, chief executive of the charity, said: “We know it can be difficult to find your way around the Royal Free, never mind when you’re stressed or worried due to ill health or you’re trying to find a loved-one who’s been admitted to the hospital.
“That’s why we developed free hospital maps, which we launched last year. The kiosks take this idea one step further and will be of great benefit to patients and visitors.”