Friends and family test scores

The NHS friends and family test (FFT) was introduced in 2013 to enable patients to feed back on their care and treatment to enable hospitals and other providers to improve services. It asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. The last month's results are below.

We are able to compare performance between our three main sites for A&E and in-patient care as we now use one methodology to collect the data (range 0-100%).

Friends and family test scores: Royal Free London

The table below shows the combined scores for all hospitals in the Royal Free London NHS Foundation Trust:

 

% likely/extremely likely to recommend

Number of reviews

In-patient 89% 1376
A&E 85% 4701

 

Friends and family test scores: Barnet Hospital

 

% likely/extremely likely to recommend

Number of reviews

In-patient 84% 439
A&E 83% 2505
Antenatal care 87% 23
Labour and birth 97% 113
Postnatal hospital ward 92% 106
Postnatal community care* 100% 73

 

Friends and family test scores: Chase Farm Hospital

 

% likely/extremely likely to recommend

Number of reviews

In-patient 93% 146

 

Friends and family test scores: Royal Free Hospital

 

% likely/extremely likely to recommend

Number of reviews

In-patient 91% 791
A&E 87% 2196
Antenatal care 95% 78
Labour and birth 98% 65
Postnatal hospital ward 91% 66
Postnatal community care* 100% 73

*The postnatal community care question is only reported as a whole trust figure and not split per site.

Best performing wards

The best performing ward on each site where 20 or more responses were received:

Barnet Hospital: CCU, with 100% likely or extremely likely to recommend
Chase Farm Hospital: Canterbury, with 100% likely or extremely likely to recommend
Royal Free Hospital: 10 East and 11 West, with 100% likely or extremely likely to recommend