Shaping our medical services

Patient experience improvement plan

During 2013/14 the patient experience improvement plan focused on six key areas of work:

  • Embedding world class care values
  • Patient transport
  • Patient information
  • Out-patient services
  • Discharge process
  • Engaging patients, carers and the public

The progress of the improvement plan is  monitored by the patient and staff experience committee, a sub-committee of the trust board. The committee meets quarterly and, thanks to its valuable feedback, helps us improve our NHS treatment in line with what hospital patients need.

For more information on the improvement plan, or how you can get involved with improving NHS treatment please contact our patient experience manager:

Phone: 020 7794 0500 (ext 35965)
Fax: 020 7830 2973
Email: rf.patientexperience@nhs.net