Our audiologists provide an on-the-day hearing assessment service for patients booked on ENT clinics. We also provide an out-patient adult service which involves diagnosis, long-term management, rehabilitation and counselling for patients. This includes the supply of post aural hearing aids. Adult patients with tinnitus are supported with counselling, equipment and information.
Hearing tests for children are only carried out as part of ENT clinics.
Follow up appointments are offered to patients who have been fitted with post aural hearing aids.
Existing patients who require a re-tube, attention to their mould/s or experience sudden hearing aid dysfunction can attend a hearing aid clinic at the department their hearing aid was issued. No appointment is required. Patients are seen on a first come, first served basis. Please note that there may be a wait if the clinic is busy.
Lost hearing aids
If patients lose or damage their hearing aid/s, an admin charge of £60 per hearing aid will apply for replacement. Please speak to an audiologist for further details.
We provide a postal hearing aid repair service for patients who have been fitted with hearing aids. The Audiology Brown Book (issued at the first fitting appointment) should be enclosed with the hearing aids in a padded envelope. A letter detailing the patient’s name, date of birth and hospital number and a short description of the problem with the hearing aid should be enclosed.
Hearing aid batteries
Batteries can be exchanged during opening hours Monday to Friday 9am to 5pm. Old batteries are recycled by the department and can be recycled at some supermarkets.
A postal battery exchange service is also available. The Audiology Brown Book (issued at the first fitting appointment) should be enclosed with old hearing aid batteries in a padded envelope. New batteries will be posted back.
Alternatively you can request batteries by telephone: If for any reason you are unable to get to the department or post office, you are kindly requested to contact the audiology department that issued your hearing aids and request batteries. Batteries will be posted out to you and we will note this on your audiology records.
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