Royal Free London NHS Foundation Trust
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For people with disabilities

More information

Information to help disabled people and carers can be found on the Directgov website at:

Disabled parking

Parking is available for if you have a blue badge

» For further information see our travel guide.

Disabled toilets

Accessible toilets are available in the locations below:

  • 1. Ground floor, next to PALS office
  • 2. Ground floor, next to radiotherapy and oncology
  • 3. Ground floor, in obstetrics and gynaecology
  • 4. 1st floor, next to clinic 3
  • 5. 1st floor, next to clinic 5
  • 6. 2nd floor, by management offices
  • 7. 3rd floor, by out-patient department
  • 8. 6th floor, next to gynaecology unit
  • 9. 7th floor, next to consultant physician office 1
  • 10. 7th floor, next to 7 North ward
  • 11. 9th floor, next to surgical and admissions office
  • 12. 10th floor, next to 10 West ward
  • 13. 11th floor, next to 11 North ward
  • 14. 11th floor, next to 11 East ward
  • 15. 11th floor, next to 11 South ward
  • 16. 12th floor, next to oncology treatment suite
  • 17. Lower ground floor, next to A&E
  • 18. Lower ground floor, next to rheumatology

If you use a wheelchair

The Pond Street entrance is fully accessible, although the approaches to the hospital are steep. Lifts are available to all wards and clinics.

Occupational therapy and physiotherapy have a store of wheelchairs that are used for assessment purposes, but wheelchairs will also be provided on loan for use within the hospital for the following:

  • amputees
  • patients with postural and seating needs (mainly those with neurological disorders)

Wheelchairs cannot be provided on loan from occupational therapy or physiotherapy for transportation use around the hospital.

There is a store of wheelchairs available on the ground floor by the main reception. Like a supermarket trolley, these require the insertion of a pound coin to be unlocked (the pound is retrievable when the chair is returned).

Wheelchairs can be hired from the British Red Cross (local telephone number from directory enquiries) if the use of a wheelchair is beneficial and the individual is awaiting permanent provision.

Adjustable couches

Many of the plinths in out-patients are adjustable.

Specialist beds

We have a range of specialist beds that adapt to most patient needs. Please tell staff if you have a physical need so that they can make your hospital stay / visit easier.

Sensory needs


The lifts have automatic voice announcements at each floor and information in Braille. Guide dogs can accompany people to visit patients while in hospital.


Volunteers may be available to escort patients to their clinic. Please ask the staff at the Pond Street reception desk if you need help.

British sign language interpreter

We can supply BSL interpreters or lipspeaker. Ideally, we require 10 working days notice but we will always try to organise one if the notice period is less.

Foreign language interpreters

We will be pleased to arrange a foreign language interpreter. More information about interpreting services.


We are continually trying to improve our signposting to departments using contrasting colours; but please ask if you require help and further direction.

Information in large print or audio format

All in-house printed information follows RNIB guidelines. The ophthalmology department has versions of much of its written information in large print and audio format - please ask staff for it. Ask the PALS office for audio versions of the hospital in-patient booklet, out-patient booklet and bedside directory.


The PALS office on the ground floor has a minicom.

Induction loop

There are two induction loops at present: at the reception of the labour ward and in the discharge lounge.

Learning disabilities

In association with Camden Learning Disabilities Service, we have produced a leaflet, Going into Hospital (PDF), for in-patients with learning disabilities.

Learning difficulties - patient information video

The Royal Free London NHS Foundation Trust has produced a film on behalf of people with learning difficulties, with the backing of the Department of Health’s Pacesetters Programme.

‘Getting ready to go to hospital’ gives information to service users on the hospital environment, the people they may come across and what they should bring with them to hospital.

The film features Royal Free staff and service users and the trust wishes to thank them, all of the carers, voluntary and statutory organisations whose contributions have made this film possible.

The Pacesetters Programme aims to reduce inequalities experienced by patients and staff due to discrimination or disadvantage.

» View the video

page last reviewed: 14 October 2013