Introducing our new electronic patient record

Electronic patient record (EPR) - help us help you

Our new electronic patient record is now live.

This launch is a significant change. During the weeks immediately after implementation, our staff will be getting used to the new system.

For patients attending our hospitals for an out-patient appointment or operation/procedure it may take a little longer than usual and there may be some delays to our schedules. We would be grateful if patients could allow more time than usual for their visit. 

We will be communicating with our patients to apologise for any delays and will explain why they may be experiencing them.

Staff at Barnet Hospital and Chase Farm Hospital have been using EPR since 2018. From October 2021 we have upgraded the system across all of our hospitals, and introduced it to the Royal Free Hospital, giving staff easier access to the details of their patients' care.

Hear from staff across the Royal Free London about what our new EPR  will mean for our patients and our staff. 


What is EPR and how does it improve patient care?

EPR is an innovative new system that is replacing paper records at the Royal Free London. It means that all the staff caring for you will always have access to accurate and up-to-date information to ensure you get the best care.

With all healthcare information in one place, it will mean we can access patients’ test results, and details of their care, more quickly. We will no longer have paper records, instead, our staff will use computers and laptops to input information directly.

Our new EPR has been designed by our staff to ensure it meets their needs and those of their patients. The work has been led by a team including doctors, nurses, midwives, allied health professionals and pharmacists, as well as IT experts. Hundreds of staff have been involved in designing the EPR and hundreds more have been testing it.

For information on our new EPR, click below to download our leaflet.

Where has it been introduced?

EPR went live at Barnet Hospital, Chase Farm Hospital, Edgware Community Hospital theatres, Finchley Memorial Hospital and Royal Free Hospital maternity services in November 2018. The rest of the Royal Free Hospital went live in October 2021.

Safeguarding your privacy

Electronic records are safer and more secure than paper records. They cannot get lost or mislaid. Staff need a smartcard and a PIN to access the EPR and can only see the parts of the records they need in order to do their jobs