Introducing our new electronic patient record

Electronic patient record (EPR)

We’re launching our new electronic patient record (EPR) system so we can offer you safer care and improved outcomes and experience. It is an important milestone on our journey to become the most digitally advanced trust in the NHS by 2020.

What is EPR and how does it improve patient care?

EPR is an innovative new system that will replace paper records at the Royal Free London by the end of 2019. It means that all the staff caring for you will always have access to accurate and up-to-date information to ensure you get the best care.

With all healthcare information in one place, it will mean we can access patients’ test results, and details of their care, more quickly. We will no longer have paper records at the patient’s bedside. Instead, there will be computers or laptops to input information directly.

Our new EPR has been designed by our staff to ensure it meets their needs and those of their patients. The work has been led by a team including doctors, nurses, midwives, allied health professionals and pharmacists, as well as IT experts. Over 400 staff were involved in designing the EPR and hundreds more have been testing it.

When and where is it being introduced?

EPR is going live at Barnet Hospital, Chase Farm Hospital, Edgware Community Hospital theatres, Finchley Memorial Hospital and Royal Free Hospital maternity services between 17-19 November. The rest of the Royal Free Hospital will go live in 2019. 

The safety and care of our patients is our priority. Our staff have been working hard to get ready for the switch over to the new EPR, with testing, training and practice sessions. Like any big change, it will take people time to get used to the new ways of working. We apologise for any delays and thank you for your understanding.

To help minimise any disruption, we have reviewed rosters to ensure that extra staff are available in the weeks after EPR goes live.

For more information, download our leaflet for patients here

Safeguarding your privacy

Electronic records are safer and more secure than paper records. They cannot get lost or mislaid. Staff need a smartcard and a PIN to access the EPR and can only see the parts of the records they need in order to do their jobs.

The Royal Free London patient portal

In the future you will be able to view your own medical history, test results, and upcoming appointments through the patient portal. This secure website will enable you to have greater control and full involvement in your care.

Digital transformation at the Royal Free London

All of us use the latest technology every day in our personal lives, from mobile devices, apps, online shopping, and banking, to alert systems and voice recognition.

But healthcare has often been slow to harness these new advances and the opportunities they offer. At the Royal Free London, we are changing that.

Our ambition is to become the most digitally advanced trust in the NHS by 2020. EPR is a major step towards achieving that. We are also:

Making out-patients more convenient

You’ll be able to check in with a touch of a button at a kiosk and register yourself for straight-forward appointments, such as blood tests, at a time convenient to you.  You can be called for your appointment via your mobile phone, so the waiting room becomes a thing of the past.

Improving our information technology

From better Wi-Fi and new PCs, to blood pressure monitors that automatically save results to the patient’s health record, we are equipping clinicians with the tools to transform healthcare. And we’re working with leading data security experts to make sure hospital data is safeguarded.

Guiding clinicians to the best treatments

Our staff are working with patients to design pathways for specific conditions based on the latest clinical evidence of what works best. These will be digitised, so that clinicians are prompted to the best course of treatment through the EPR.

Developing new digital technologies

From apps that help clinicians monitor a patient’s condition to electronic documents to replace paper archives, and from mobile nurse call systems to voice recognition for dictating patient notes, we are leading the way in using new technologies to help healthcare staff improve patient care.

For more information, download our EPR newsletter for stakeholders here.