Feedback of the week - 12 December 2014

12 December 2014

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

Great work from our team

"Staff are very helpful and considerate. Felt very relaxed and at ease as they explain everything clearly and follow appropriate tests without rushing you through the system. Would recommend to a friend or relative. Had an appointment at 9:20 and was seen by a specialist, had an ultrasound and a biopsy by 11:00. Very efficient and later when the appointments were running 20mims behind schedule, staff offered pagers to clients so they could go to the bathroom / get coffee rather than staying in the waiting room. Great communication about waiting times as well."

Well done to the A&E team

"I was treated in A&E and could not have been more well looked after and thoroughly checked over. The doctors and nurses were very kind and caring."

Feedback from Twitter

Full tweets: ‏@thejeffnorton, @EmilyofTours and @retrogeekgirl76.