Feedback of the week - 13 November

13 November 2015

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices 

"Great work all round!
I would like to acknowledge the excellent care I received from the orthopaedics day surgery on Wednesday 4 November.

Pre assessment was excellent with emails following queries I had. The admission in the morning  was excellent (nurse was excellent- very careful and caring). They had problems with finding veins for the cannula- the anaesthetist used ultra sound/ warm blanket and finally called for a vascular member of the team- it took 1 hour ! They did not give in and were very reassuring.
The same went for the spinal block- it took three attempts- then all fine and it worked very well- legs totally numb.Surgery was uneventful.

The ward staff are outstanding! Nurses and care assistants were equally very attentive and offered genuine care day and night. I had a very worrying collapse/ blackout and the 'crash’ team were called. They arrived and took very good care of me. I am very grateful as I have had two cardiac arrests prior to this. I also had two physio visits. They were very professional. The physio would not let me leave until they had assessed me and that I was safe to mobilise.I have had a call from the physio department already and a follow-up visit has already been arranged.

I am now at home recovering and following the physio advice in the booklet. I would like to pass on my enormous thanks and huge respect to the ward sister and the orthopaedic team."

Feedback from Twitter

Full tweets: @DyannRowe, @JoeDabernig, @ClareCeMe, @angelphish. @RichardScovell and @KatyAyling