Feedback of the week - 17 February

17 February 2017

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalfreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

"Amazing nurse for colposcopy

We all know how much of embarassement it is to go to spead your legs in front of a stranger, especially if you are doing something called colposcopy and expecting the whole world crashing in few minutes when you get your results. The nurse working with PAP and Colposcopy is the most amazing person I have ever got in touch with in a hospital - very helpful, kind, caring, makes you feel relaxed and removes your stress in two seconds with their personality and approach to patients. They even offered me help as I looked lost before even reaching the part of the clinic i was supposed to get to. Later was very warm and helpful in explaining important things related to why I came."

"Urology

I have just had a cystoscopy this morning. My appointment was at 10.15 a.m and I was seen almost straight away. The staff were lovely and very polite. I was out of the hospital 10.45 a.m Well done Barnet Hospital great improvements all round."

Feedback from Twitter

Full tweets: @jburgessclimate, @carolondoninnyc and @Fredbaby