Feedback of the week - 19 August

19 August 2016

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

"A great comment for Barnet Hospital A&E!

I had an allergic reaction and I've been sent to Barnet Hospital A&E for treatment. The staff are well trained and very brave to cope with the amount of casualties They receive everyday. It's amazing to see their enthusiasm towards all the patients. Please do not complain if you think you are waiting too long. They are really trying hard to keep up and look after everyone of Us. Thank you ever so much."

"Top stuff for cardiology at Edgware!

I had previously phoned before today to confirm whether I needed to book an appointment, the Receptionist was so polite and helpful. then today I walked in and was given a green card No 6 and told to wait in the waiting area, about 3 minutes later, I was called into the ECG room after a patient had finished and left. The Cardiologist was very polite and welcoming, they asked if I had done it before and also explained what they were going to do. They were very efficient and reassuring. the changing area was very clean and neat. I recommend an efficient service, no time wasting."

"Another nice comment!

The quality of care we received this afternoon from all the staff @ Barnet was amazing. The 2 paramedics that initially looked after my father were caring, supportive and professional. We were admitted to the RESUS unit immediately and again were given exceptional care for my father. We thankfully were discharged 4 hours after first calling for help, however, throughout the whole time all of the staff were courteous and caring. Thank you to everyone who cared for my father this afternoon."

Feedback from Twitter

Full tweets: @CanonOakley, @impossible_moss and @DHLangley