Feedback of the week - 20 August 2018

20 August 2018

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalfreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

A very good experience

I went to Barnet Hospital today for some diagnostic tests. Every staff member I spoke to, from the receptionists, nurses, radiographers, radiologist and consultant, were all polite, respectful and helpful. You always feel a bit vulnerable in these situations but I felt comforted and secure. There was a long delay in the department so I had to wait an extra hour but as I was able to have all my tests done at the same time, and get the results immediately, it wasn't really a problem. Thanks to all your staff for their efforts - it really makes a difference.

Anonymous gave Surgery - Breast at Barnet Hospital a rating of 5 stars


Went for an echocardiogram - my first one. Was a little nervous as I wasn't sure what to expect. The physicians were excellent and made me feel very comfortable. We had a good chat and a laugh and they were very efficient. Well done.

Michael gave Cardiology at Barnet Hospital a rating of 5 stars


Thank you for your care and kindness in the Audiology Dept . Staff is amazing and helpful. I am now able to hear again which is overwhelming.

 Anonymous gave Ear, Nose & Throat at Barnet Hospital a rating of 5 stars

Excellent; professional and kind staff

The staff in the gynaecology department were wonderful today. I had a hysteroscopy examination, and despite it being an uncomfortable and unpleasant procedure, the team made it bearable. In particular, the consultant was very informative and kind.

Anonymous gave Gynaecology at Barnet Hospital a rating of 5 stars

Amazing professionalism

We had to use Barnet A&E on Thursday evening and were bowled over by a whole raft of professionals all of whom played their part with kindness, good humour and speed. We were left speechless with gratitude.

Adele gave Accident and emergency services at Barnet Hospital a rating of 5 stars

A & E visit

Visit to A and E with my daughter - really impressed with the professionalism, dedication and kindness of the nurse and doctor who treated her. There were over 100 patients in a and e the night we went so it was packed but she still received first rate treatment

Barbara gave Accident and emergency services at Barnet Hospital a rating of 5 stars

Thanks to all staff

On Saturday 4th Aug 2018 whilst on a day trip into London I unfortunately suffered an Ischemic Stroke which affected my left arm and speech I was taken to Barnet Hospital A & E. I was very impressed with all the staff who treated me especially one in particular who was very professional and very clear and managed to calm my wife's fears about my condition and I would be very grateful if you could let him know how grateful we are to him and pass on our thanks. To everyone - Thank You

Chris Brown gave Accident and emergency services at Barnet Hospital a rating of 5 stars

Feedback on Twitter

Thank you Barnet Hospital and especially the SAU ward for amazing kind and professional life saving help. #NHS wonderful staff. Can’t thank enough. So glad to be home and pain free.

Nicky‏ (@n1cky1001)


@RoyalFreeNHS thanks again & everytime for the way I am looked after at Enfield chase farm hospital. It means a lot to be able to walk into world class healthcare

Ben Thomas 

It is so great to have a #Learningdisability nurse at the Royal free hospital great thank you Sarah has helped me through the hospital yesterday #Important to have nurses in hospitals to help people with a learning disability

Jill Huntesmith 

Thank you to wonderful resus and A&E team @RoyalFreeNHS. My mum was taken in by blue light ambulance yesterday, with respiratory failure, and was treated with care, respect and kindness. She has a severe pneumonia but is being very well cared for.

Catherine McGuinness‏ (@Cat_McGuinness)