Feedback of the week - 21 April

21 April 2017

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalfreeNHS and our Facebook page">Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

"My A&E heroes

Had occasion to visit A&E on Tuesday 11th by ambulance and was taken in immediately and registered. Not being the easiest of patients, having a vasovagal attack almost immediately during a blood test, the staff were welcoming and right from the get go. Through my stay there of some 18 hours, I was made to feel safe and reassured at all times. I was given a number of tests in short order - ct, x-ray, ultrasound, regular heart monitoring and so on. I was so impressed by the speed and thoroughness of treatment. I saw a number of doctors and nursing staff and felt only one was a bit brusque, which considering the pressure in the department was amazing. And even then, they had several patients demanding attention. 

After being kept in over night for monitoring, I saw the consultant, who came early and was so cheerful and positive. They explained everything to me along with their further instructions to carry on the treatment and discharged me. I felt so grateful and valued for all the kind understanding and support I had received. Barnet A&E has excellent standards and amazing staff. I cannot commend them highly enough."

Feedback from Twitter

Full tweets: @S_Wilcox, @Laterone and @Natashalipman