Feedback of the week - 21 August

21 August 2015

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices 

"Great work from A&E!
Went to A&E this morning at 9.30am and the service could not have been better. Both the doctor and nurse I saw were kind and attentive and got a great care. I was seeing really quickly and was home in bed with all necessary antibiotics and painkillers by 11.30am. I would have no hesitation in recommending A&E in the Royal Free in Hampstead."

"Top stuff from phlebotomy at Chase Farm Hospital!
I went for a blood test on Monday 3 August around lunch time., but given that the waiting room was full I was seen in good time. That staff were efficient, helpful and friendly, the waiting area and blood testing cubicles were clean and tidy - and I received my results by Wednesday evening! how is that for service - very impressed."

"A great comment for the imaging team at Chase Farm Hospital! 
Visited x-ray department on 3 August 2015 and received excellent customer service from a member of staff who went out of their way to ensure I was seen for a Doppler Scan due to suspect DVT. The x-ray department was as always very busy and even more so due to a new computerised system going live that day so the assistance I received was very much appreciated. I highly recommend this hospital."

This week we have received some great tweets!

Full tweets: @helseyflan, @xxxlouxxxlouxxx, @Kristiadams4 and @tashturan