Feedback of the week - 21 November 2014

21 November 2014

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from Twitter

I brought my daughter into A & E two weeks ago

"I brought my daughter into A & E two weeks ago with a suspected appendix, turned out to be cyst on ovary. Can't fault the care she had from entering A& E to being placed on Willow ward. We then returned two weeks later for planned surgery. As my daughter returned to Willow ward I appreciate the care she was given by the staff. Nurses she had met earlier came to say hello, even on a day that they were understaffed and very busy. Such kindness really improved my daughter's state of mind. The consultant & her team were very supportive and took time out to discuss the procedure and I am forever grateful for the work of the NHS." (NHS Choices)

A and E

"I had to visit A and E on the 22nd of October with an erratic heart beat,the attention of the nurses Doctors was amazing I cannot praise them high enough.They were so kind and thoughtful,I had test after test to make sure that they had not left anything out.So thank you all at Barnet A andE you all deserve a great thank you." (NHS Choices)

Full tweets: @lindafarnhill, @DannyBand24, @PHae6 and @Sharonavraham. Full instagram post: tina_deeee.