Feedback of the week - 24 September 2018

24 September 2018

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalfreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

Accident & Emergency Visit

Seen very quickly at triage, where diagnostic tests were completed and information about the health problem was taken. Was then able to see a Dr in Urgent Care. All staff were polite, professional and efficient. I appreciate the care and treatment provided.

Anonymous gave Accident and emergency services at Royal Free Hospital a rating of 5 stars


"Very Impressed (yet again) by walk-in services"

I only just visited Chase Farm myself yesterday (urgent Care) and was so impressed by the service that I felt the need to leave a good review. Now today, my daughter was told by her GP to go to Chase Farm walk-in service for a chest X-ray and an ECG.

She had bloods taken a week ago at Chase, which we booked easy. I must add that when we got to the phlebotomy dept. we checked her in ourselves on the self check-in screen and she was called in immediately and bang on time! Anyway, test results came back to her GP within a week and he told her to get a chest x-ray and an ECG done.

We turned up at Cardiology dept. at about 10:30 and my daughter had her ECG done and dusted within about 10mins. Only afterwards, we realised that the ECG walk-in service wasn’t supposed to be open until 2pm (on a Friday) but they had just done it anyway.

We then went to X-ray dept. and again, she was seen immediately. All in all, everything was done in less than 45mins and all staff were friendly and efficient, including porters who stopped to ask if we were lost and gave directions.

I honestly can’t believe some people here who have left such negative reviews. The NHS is fantastic and all my latest experiences at Chase Farm have been excellent.

- Fiona

"My wife had to attend three clinics in Chase..."

I had to attend three clinics at Chase Farm Hospital last week the OPAU,CT Imaging and the Endescope department,and and I would like to thank all the staff for their kindness, care and attention it was excellent. Thank You!

Feedback on Google 

On Thursday I had a colonoscopy at Chase Farm Hospital. I would like to thank everyone for their kindness and attention. The advice given to me to take the medication beforehand was invaluable and once at the appointment, the nurses and Dr O'shea were extremely professional and considerate throughout. Thank you very much (5 stars) 

Stephen L


Recently accompanied my 89 year old great aunt to Barnet General A&E following a fall and head injury. Although she's physically frail and suffering from a terminal illness she's still all there mentally, and I felt the staff were tremendously respectful, helpful and just good at their jobs. There was a nurse (Kate) and a doctor (Tilna) who were both thorough, competent and pleasant. I'm a doctor myself so I know how difficult it can be to manage all 3 at the same time! Well done. 

Alex C