Feedback of the week - 29 October 2018

29 October 2018

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalfreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

Breast Exam

I just wanted to write and say how amazing the staff and doctors were at Barnet General Breast clinic on Monday. I was so nervous after finding something in my breast but they looked after me so well throughout the initial exam, mammogram and ultrasound. Luckily it was good news and they told me the results quickly to put my mind at rest. A lovely clinic and really efficient and friendly. 

Louise gave Surgery - Breast at Barnet Hospital a rating of 5 stars 

Fantastic experience A&E 

When to A&E with a very bad tooth abscess triaged by fantastic nurse you knew exactly what he was doing and the dangers could present saw a doctor very quickly who gave great advice and relieved the pain instantly...more than any dentist has managed in the last week. All this disputed it being very busy in A&E the max pac doctor was a star thanks again.

Anonymous gave Accident and emergency services at Barnet Hospital a rating of 5 stars


I had an echocardiogram at Barnet in the cardiology department and I was really worried as I didn't know if anything was wrong but as soon as my name was called the guy shook my hand and he explained everything that was going to happen my friend came in with me I was pretty nervous and he was brilliant and after the procedure was over said everything seemed fine and he said he saw nothing bad and explained what would happen next I wish I could remember his name he deserved a well done it was about 11 o clock on Thurs 13th sept whoever it was thank you.

Anonymous gave Cardiology at Barnet Hospital a rating of 5 star

Feedback on Twitter 

Hello! I would just like to say I am so impressed by the Royal Free in Hampstead Heath. I came for some blood tests at 8.30, I was out and done by 8.38! I had expected to be waiting for at least an hour and had brought a book. Thanks for making an unpleasant experience surprisingly pleasant?! 

- Sia