Feedback of the week - 5 February 2016

5 February 2016

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

"Great work from A&E at Barnet Hospital

I had to take my 13 year old daughter to get her thumb x-rayed after she trapped it in a car door. I was dithering about whether to take to Barnet or Edgware community, but as my main concern was getting an x-ray and Edgware may have closed their x-ray by the time we were seen (as has happened before), I risked the wait at A&E. WE did have to wait over an hour to be triaged, and being the only teen in paeds A&E it was a bit tiresome, but once we were triaged we were called through very quickly to see a nurse practitioner, then x-ray (no-one else was waiting there) and back to see the nurse who declared no break, just badly bruised, so off we went! I have to say all the staff were very pleasant and chatty, and no-one made us feel that we shouldn't have been there despite a tannoy announcement that unless you had 'life threatening' injuries, you should see your GP tomorrow or go to a walk-in (despite them shutting at 9pm and this was around 8.45pm). We were in and out in just over 1.5 hours despite them saying that the wait was 4-5 hours for non-urgent cases, maybe the wait is less in paeds, plus we only saw a nurse practitioner."

Feedback from Twitter 

Full tweets: @Buzloveday, @EastEnglandAmb and @mumofdancingirl