Feedback of the week - 6 May

6 May 2016

We regularly receive encouraging feedback regarding the services at our trust, via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account@RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Feedback from NHS Choices

"Great work! 

My baby boy was born in RFH on 1st February 2016. I arrived at triage at abt 10am after my waters broke 3 weeks before the due date), no contractions at that time. I was examined and the scan showed that the baby was actually breech-undiagnosed- so I was recommended to have C-section that afternoon. However,as I was getting ready for the theatre the labour started progressing really fast so midwife and the doctor suggested to try natural vaginal delivery instead. It is my first baby and it was day full of surprises so i was naturally bit worried but midwives and doctors were so supportive they really put me at ease and made me feel confident that everything would be all right...and it was:).

My beautiful son was born after 14.00 (my husband managed to arrive just about one hour earlier, it went all rather fast and smooth, did not even need epidural). All the staff I came across during labour and afterwards were simply amazing, professional yet friendly, they always took time to introduce themselves and explain next procedure . also antenatal and postnatal care was great. obviously I do not remember all the names, just it was lovely midwife who delivered the baby and I was looked after by Yellow team and Postnatal ward 5 south...So let me say thank you and well done RFH team."

"Well done at Barnet Hospital! 

As I was only at the hospital during visiting hours, I only saw the day time nurses. I found that they were very positive and caring. The facilities are very comfortable and home-like. I am very impressed with the children's facilities in the galaxy ward!"

"Great to hear and hope you feel better soon! 

I have been to Gastronomy and Bowel service over the past few days. Im absolutely amazed, I would not be exaggerating if I say that i have never seen any hospital so kindly welcoming in my 46 years of life ever.I felt more in a five star hotel than being in a hospital and most importantly I felt completely secure.Im very grateful to all nurses ,doctors and to all staff Thank you so much for making me special and worthy."

Feedback from Twitter

Full tweets: @Jenjovi and @mostaboy