Feedback of the week - 7 November 2014

7 November 2014

We regularly receive encouraging feedback regarding the services at our trust via patient letters, NHS Choices or Patient Opinion reviews and our social media accounts, such as our official Twitter account @RoyalFreeNHS and our Facebook page. Take a look at some of this week's feedback below.

Praise goes to the A&E team at Barnet

"I brought my daughter into A & E two weeks ago with a suspected appendix, turned out to be cyst on ovary. Can't fault the care she had from entering A& E to being placed on Willow ward. We then returned two weeks later for planned surgery. As my daughter returned to Willow ward I appreciate the care she was given by the staff. Nurses she had met earlier came to say hello, even on a day that they were understaffed and very busy. Such kindness really improved my daughter's state of mind. The consultant & her team were very supportive and took time out to discuss the procedure and I am forever grateful for the work of the NHS." NHS Choices

Well done to our A&E and Fern Ward staff

"Thank you to all the staff I interacted with at the weekend from reception at A&E, through surgery and into FERN ward. Everyone was extremely friendly, caring and professional which made me feel very well looked after and in safe hands." NHS Choices

Feedback from Twitter

No smoking at RFL tweet

Chase Farm staff praise tweet

Full tweets: ‏@angelisunshine, ‏@TulipSiddiq, ‏@meganekelsey and ‏@MissHannJaynexx