Our out-patient service treats patients who are attending our hospitals for treatment without a need to stay overnight. Read our elective access policy.

What to expect when you are referred to the Royal Free London

We are improving the way referrals are processed at Royal Free London to ensure patients receive the best care possible. 

If you have been referred by your GP or another healthcare professional to one of our specialist services (listed below), you will be booked into an initial triage appointment.  You do not need to attend this appointment and please ignore any letters you receive about the triage appointment

Once your referral has been reviewed by a clinician, one of the following next steps will take place:

  1. You will receive an out-patient appointment at one of our hospitals
  2. You will receive an appointment for a test or an investigation before your first out-patient appoinmtent, for example a blood test or scan
  3. You and your GP will receive a letter explaining how best to manage your symptoms. One of our clinicians has reviewed your symptoms and does not think you need to attend an out-patient appointment

A referral from your GP will not automatically lead to an appointment at one of our hospitals. These changes will help ensure you receive the care you need as soon as possible.

If you have questions about your referral, please contact:

Service Contact
Royal Free Hospital gastroenterology rf.gastroadmin@nhs.net
Barnet and Chase Farm Hospitals gastroenterology rf-tr.barnetgastrocas@nhs.net
Cardiology all sites rf.cardiocasenquiries@nhs.net

Attending your hospital appointment

When coming to your out-patient appointment you will visit one of our clinics. Please make sure you arrive no more than 10 minutes before your appointment time.

Patients in the waiting room may be there to see a different clinician from you. This means they may arrive after you but be called for their appointment before you. We will do our best to see you as soon as possible but delays are sometimes unavoidable. We'll tell you if there's likely to be a wait.

Who you’ll see

You will see a consultant or a member of their team. If you have any questions or concerns please ask during your appointment. We want to make sure you understand your medical condition and its treatment.

The Royal Free London is a leading teaching trust and medical students may sometimes be present during your consultation. Medical students will always ask your permission to be in attendance. If you would prefer for a student not to be present, please do tell us. This will not affect your care.


Referral details

All referrals to our out-patient services are via your GP.

Patient leaflets

Read our patient leaflets and publications

View all patient resources