Support Hub

Support and information for patients and carers affected by long term conditions

The Support Hub is on the lower ground floor of the Royal Free Hospital. It offers support and information to people affected by long-term health conditions and their carers’. The support is free of charge. Please drop in and see us or call 020 7794 0500 x 39963 if you have any questions.

The Support Hub provides a warm welcoming environment to people diagnosed with long-term health conditions and their carers’.  The hub is staffed by a service lead, a hub manager, an administrator, two full time and one part time welfare benefits advisors and a team of trained volunteers. The volunteers offer those affected by long-term health conditions a friendly ear to talk to about whatever’s on their mind and provide information on further support in the community if needed. These services were co-designed with people who are affected by long-term health conditions.

Please note, the welfare benefits advice service is currently on hold, due to an extensive waiting list; this will be reviewed shortly. If you need this type of advice, please contact your local citizens advice bureau for support. You can find details of this here.

Opening times

Monday - Thursday 10am - 4 pm

Drop in service

Drop in to visit the support hub to talk to our volunteers and ask general questions.  Please note our welfare advice service offer pre-arranged appointments only.


Hub closed to drop ins

On Fridays we are only open for pre-arranged welfare benefits appointments, or for group work

How to find and contact us

The Support Hub is located on the lower ground floor of the Royal Free Hospital before the main canteen and cashiers office. For all enquiries or to make an appointment:

Tel 020 7794 0500 x 39963 or email: 

Support and Information

When you are affected by a long-term condition either as a carer or as a patient it can be difficult to find the support you want. Our staff and trained volunteers are available Monday to Thursday to offer a listening ear and a helping hand in finding what you need.

If you have some free time between appointments why not come by for a friendly chat with one of our volunteers, or for some quiet time away from the busy hospital.

Welfare and benefits advice

Update:  Due to high demand, this service is currently on hold for new appointments.

Please get in touch with your local citizens advice bureau (CAB) for support.  You can find details of your local CAB here:

Workshops and activities

Click here for more information.

Future Support hub activities

In 2018-19 we ran activities including: dance class, art, circuits, mindfulness; and we had talks on topics such as dementia and wills.

Please watch this space for more activities and events; if you are a patient with a long term condition or a carer; we would love to hear your feedback and thoughts.

Please email with your ideas and suggestions.