Staying in our hospitals

At the Royal Free London NHS Foundation Trust our aim is first to diagnose the problem and then to give you the best possible treatment, ensuring your experience of our services is as good as possible. We want you to be able to go home quickly, happy with the care you've received. 

Plan your hospital stay or visit a patient

If you are coming for NHS treatment at one of our hospitals or you plan to visit a hospital patient, you may have questions about what is allowed or is not allowed on the hospital wards or when it’s OK for friends and family to visit. This section of our website tells you a number of things about staying at our hospitals or visiting patients on the wards, including how to find a ward, visiting hours, food and drink and hospital parking.

What you can do to help us

To help us provide you with the best possible patient experience, there are some things we may need from you.

If something is not what you expect, please tell us as soon as you can so we can try to sort it out. Please talk to the hospital ward staff in the first instance. 

Please tell us if you require interpreters during your hospital stay or visit. You can arrange this with a hospital nurse or see further information on interpreting services at our hospitals

We are fully committed to providing equal and fair treatment for everyone who uses our hospitals, as part of our commitment to the patient experience. Hospital patients who behave violently or aggressively will be reported to the police.

Elective access policy

To ensure that all patients are treated efficiently and with equity we have an elective access policy for planned patient care pathways by which we manage all referrals to our services. Read our elective access policy.