Our values

At each of our London hospitals, we ensure that we are welcoming, respectful, reassuring and communicative. Our values were chosen by our patients and staff and underpin all we do.

Pears Building - latest news and construction updates

You can keep up to date with the progress of the Pears Building which will house the Institute for Immunity and Transplantation when it's completed. Visit this page and download our latest newsletter.

The Royal Free London group model

We have been given the opportunity of a generation to improve the care we deliver to our patients through the NHS vanguard programme. Click on the title above to find out more.

Compliments and complaints

Our staff love to hear your comments and all feedback is passed back to the team. We take all complaints very seriously and will investigate each matter that is raised. We will respond to you as quickly as possible and we use the complaints we receive to improve our medical services and healthcare for all our patients.