Our values

At each of our London hospitals, we ensure that we are welcoming, respectful, reassuring and communicative. Our values were chosen by our patients and staff and underpin all we do.

How we use patient information

Our aim is to provide the best care possible to our patients. Watch our short animation, the first of its kind in the NHS which explains how we keep patient data safe.

The Royal Free London group model

We have been given the opportunity of a generation to improve the care we deliver to our patients. Find out more about how we plan to do this in collaboration with other NHS partners.

Compliments and complaints

Our staff love to hear your comments and all feedback is passed back to the team. We take all complaints very seriously and will investigate each matter that is raised. We will respond to you as quickly as possible and we use the complaints we receive to improve our medical services and healthcare for all our patients.