Our values

At each of our London hospitals, we ensure that we are welcoming, respectful, reassuring and communicative. Our values were chosen by our patients and staff and underpin all we do.

How we use patient information

Our aim is to provide the best care possible to our patients. Watch our short animation, the first of its kind in the NHS which explains how we keep patient data safe.

Changes to car parking at the Royal Free Hospital

Our multi-storey car park at the Royal Free Hospital in Hampstead is due to close permanently on 3 September. Find out more about how car parking will be changing from 4 September.

Compliments and complaints

Our staff love to hear your comments and all feedback is passed back to the team. We take all complaints very seriously and will investigate each matter that is raised. We will respond to you as quickly as possible and we use the complaints we receive to improve our medical services and healthcare for all our patients.