We aim to do everything that is possible to ensure all our patients feel welcome at our hospitals. We provide safe and accessible facilities for people with a disability, including:
- Car parking for blue badge holders.
- Wheelchairs for those who need them.
- Accessible toilets throughout our hospital buildings and a Changing Places facility at Chase Farm Hospital.
- Facilities for patients and visitors who have trouble hearing or seeing, including automatic voice announcements in lifts at each floor and information in Braille. Guide dogs can also accompany people to visit hospital patients.
- Liaison nurses for people with a learning disability.
If you need support to get around the hospital, a volunteer may be available to escort you. Please ask hospital staff at the reception desk of the hospital you are attending.
If you are visiting us as an outpatient, we can provide adjustable couches. We also have a range of specialist beds that adapt to the needs of most hospital inpatients. Please tell staff if you have a physical need so that they can make your hospital stay or visit easier.
Royal Free Hospital
The Pond Street entrance of the Royal Free Hospital is accessible. However, the approach to the hospital is steep. Lifts are available to the wards and clinics.
The main entrance is wheelchair accessible. Lifts are available to the wards and clinics.
Chase Farm Hospital
The side entrance is wheelchair accessible. The drop-off zone, which is located outside the side entrance, features a lowered curb to enable easy access for those who have mobility problems. All doors for patients inside the hospital have been built with additional width for wheelchair access and there is no uneven flooring in the hospital.
How to borrow a wheelchair
Wheelchairs are available on the ground floors of Barnet Hospital and the Royal Free Hospital by the main receptions. At Chase Farm Hospital, they can be found outside the main entrance by the bus stop and inside the building next to the car park entrance. You can help yourself to chairs from the stores if they are available. If there are no wheelchairs available, then you can book a porter at main reception. Wheelchairs can also be hired from the British Red Cross on a longer-term basis.
Parking for blue badge holders is free for the duration of your stay in any space in our patient and visitor car parks. Our sites are managed by automatic number plate recognition (ANPR) cameras, so blue badge holders must register on each visit, or once every 24 hours (whichever is shorter), to obtain this concession for the duration of stay.
Please see below for specific information on the site you are visiting. You must take your blue badge with you to register. You will not be required to return to your car to display this. Failure to register your blue badge will lead to a parking notice.
Please register your vehicle registration number badge with reception staff on arrival. Dedicated blue badge spaces are available near our main entrances.
Chase Farm Hospital
There are dedicated blue badge parking spaces on the ground floor level of the multi-storey car park in car park two and three blue badge touch screen terminal locations available to register your vehicle registration number and blue badge details manually. The machines are located at:
- concierge service at the main entrance of the hospital
- main entrance of the hospital
- urgent treatment centre
- pre-op assessment, Highland Wing
Royal Free Hospital
Dedicated blue badge spaces are available near our main entrances. Please register your vehicle registration with reception staff on arrival.
For patients with autism, we recommend you fill in and share the National Autistic Society Health Passport with hospital staff.
The passport is designed to help you communicate your needs to doctors, nurses and other healthcare professionals.