Our values

At each of our London hospitals, we ensure that we are welcoming, respectful, reassuring and communicative. Our values were chosen by our patients and staff and underpin all we do.

The Royal Free London group: bringing the best of the NHS to every patient

You can find out about the progress the Royal Free London group has made in its first year – and the benefits we’re delivering to patients and staff – by watching our new animation.

The Royal Free London group model

We have been given the opportunity of a generation to improve the care we deliver to our patients through the NHS vanguard programme. Click on the title above to find out more.

Compliments and complaints

Our staff love to hear your comments and all feedback is passed back to the team. We take all complaints very seriously and will investigate each matter that is raised. We will respond to you as quickly as possible and we use the complaints we receive to improve our medical services and healthcare for all our patients.