Terms and conditions

The Royal Free London NHS Foundation Trust is committed to protecting your and your family's personal information when you are using our services. We want our website to be a safe and enjoyable environment for our audience.

The material on this site is copyrighted by the Royal Free London NHS Foundation Trust unless otherwise indicated. Permission to reproduce the Royal Free London NHS Foundation Trust protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders.

If you're looking for information on how we use your information while providing your healthcare, please read our privacy statement.

Privacy policy/cookies

The Royal Free London NHS Foundation Trust website does not capture or store personal information.

Where services are delivered on the internet small amounts of information are sometimes placed on your device, for example your computer or mobile phone. These include small files known as cookies. Cookies cannot be used to identify you personally.

Cookies are used to improve services by for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

Removing and disabling cookies

If you do not wish to accept cookies on your device you can disable them by adjusting the settings on your browser. This may affect the functionality of the websites you visit.

Our use of cookies

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use. For further details please refer to the Google Analytics website.

Sending information to our site

When asked to provide sensitive information via a web form, such as the 'change or cancel an appointment' form, the information submitted is encrypted. When viewing a secure page or form, a padlock icon will appear on your URL. To view the information on the SSL certification click on the padlock icon. In each case we will use the personal information you provide only to deliver the services you have told us you wish to receive. Our security mechanisms and procedures protect data from loss, misuse and unauthorised access, disclosure, alteration and destruction.

The information you submit will be treated in the strictest confidence, however we cannot guarantee the security of the global internet/email systems. Although unlikely, this means that it is possible that someone other than yourself or a trust staff member may read your enquiry/message. If you are concerned about this possible loss of privacy please contact us by alternative means such as post or telephone.

We do not recommend that you send us any personal information by email. The statements above only cover the website at www.royalfree.nhs.uk. Other links within this site to other websites are not covered by this policy.

When will the Royal Free London contact me?

The Royal Free London may contact you:

  • in relation to any service you have signed up for in order to ensure that the Royal Free London can deliver the services to you
  • in relation to any correspondence we receive from you or any comment or complaint you make about Royal Free London
  • in relation to any contribution you have submitted to the Royal Free London, including via our social media channels
  • to invite you to participate in surveys about the Royal Free London or our services (participation is always voluntary and does not affect your care)

Offensive or inappropriate content

If you post or send offensive, inappropriate or objectionable content to the Royal Free London or otherwise engage in any disruptive behaviour, the Royal Free London may use your personal information to stop such behaviour.

Where we believe that you are or may be in breach of any applicable laws (eg because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.

Links policy

Our website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies and are also likely to use cookies. The third party will govern the use of personal information you submit when browsing their website, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and use of such websites is at your own risk.

Links to third party websites are provided for information and convenience only. We do not accept responsibility for the sites linked to or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

We encourage users to establish hypertext links to the site. Permission from us is not required to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your site. The pages must load into the user's entire window. Please link using the words “Royal Free London NHS Foundation Trust” or “Royal Free London”. You may link to any page on our site: www.royalfree.nhs.uk. You must not use our logo or brand icon to link to our site without prior permission. If you would like to request permission please email rf.mediaenquiries@nhs.net detailing your request.


Every effort is taken to ensure that the information on this website is both accurate and complete. However medical knowledge is constantly changing and we cannot guarantee that all of the information is accurate and consistent with current NHS practice. Please email rf.mediaenquiries@nhs.net if you feel we are providing inaccurate information.

Availability and translation

We cannot guarantee uninterrupted access to this website or the sites to which it links. We accept no responsibility for any damages arising from loss of use of this information. Similarly the trust has no liability or obligation regarding errors in web translation services, whether mistranslation, omissions, typos or grammatical mistakes, provided by third parties.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus programme on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system that may occur while using material derived from this website.