Accessibility statement for Royal Free London NHS Foundation Trust

This page was last updated 30 June 2022.

This accessibility statement applies to

This website is run by Royal Free London NHS Foundation Trust. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • use your web browser to change colours, contrast levels and fonts
  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access the website using a mobile or tablet.

On sections that don’t provide technical information, we’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible Content – non compliance with regulations (if applicable).

We know some parts of this website are not fully accessible:

  • Some older PDF documents are not fully accessible to screen reader software

  • Live video streams do not have captions
  • Colour contrast issues

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have referral forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.

Any relevant text is included in the image’s alt-text, which is visible to assistive technology.

Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying.

Images that do not contain sufficiently descriptive alt-text are not compliant with WCAG guideline 1.1.1, and WCAG guideline 1.3.3.

We correct insufficient alt-text over time as we review each page.

Disproportionate Burden

Not applicable - we have not claimed disproportionate burden for the purposes of this regulation

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations, however to ensure accessibility, we record our live videos and caption them, these can be found on our YouTube channel 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Telephone 020 7317 7740

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: with details of the problem you have encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Customers who are deaf, hard of hearing or speech impaired can contact us using the Relay UK service. You can find more information on the Relay UK website.

To call us using the Relay UK service, telephone 18001 followed by 0300 311 22 33.

Our offices have audio induction loops.

Find out how to contact us

Technical information about this website’s accessibility

The Royal Free London NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

What we’re doing to improve accessibility

Development of new website in 2023 - included in the scope will be a full accessibility audit and to be fully compliant to web accessibility standards at launch.

As part of this work, we will review our policy on PDFs and other methods of delivering information with a view to making them as accessible as possible.

Preparation of this accessibility statement

This statement was initially prepared on 30 June 2022. It was last reviewed on 30 June 2022.

This website was last accessibility tested on 30 June 2022. The test was carried out internally. Pages sampled were:

  • pages common to many websites - for example, the home page and contact us
  • pages with variations in layout and functionality
  • most visited pages
  • selecting pages at random