Welcome to My RFL Care – a new digital tool that will empower our patients to have more involvement and control over their care.
My RFL Care – our web-based patient portal – will enable patients to view their appointments and letters online in one place, anytime and anywhere. Once registered, you will be able to:
- See all of your new out-patient appointments in date order giving you greater oversight
- View your appointment letters and download these
- Set your communications preferences to opt-out of paper appointment letters moving forward should you wish to
- Add forthcoming appointments to your own digital calendar at the click of one button, eg Google or Outlook
- Find quick directions to our hospitals and community sites
Over the coming months we will also be developing the portal to give our patients even greater control, including the ability to reschedule and cancel appointments using My RFL Care.
Log in to My RFL Care
Want to register?
To register and use My RFL Care, you need to:
- be 18 or over
- have a new or upcoming out-patient appointment scheduled with us
- have a UK mobile phone number, which is registered on our hospital system (please make sure we have the correct number for you)
- have a personal email address
When you are scheduled a new appointment, we will automatically send you a text message inviting you to join the patient portal – please click on the secure link, and follow the instructions as prompted. You can watch our video below for more information on how to register.
If you have an upcoming appointment, you can still register to My RFL Care by visiting: https://patients.royalfree.nhs.uk
Once you’ve registered all you need to access My RFL Care is an internet connection and a suitable electronic device such as your home computer, tablet or smart phone, eg Apple or Android.
How does it work?
When you have a new appointment booked in our hospital system, for example a first time appointment or a follow-up appointment, you will be sent a text message inviting you to sign up to the portal.
Registering is quick, easy and secure – it should take no more than 3 minutes to sign up. Watch this video to find out more on how to register and use the portal:
You do need to be 18 or over to register, have an email address and valid UK mobile number which is registered on our system, and an upcoming appointment.
Do I have a choice?
Joining My RFL Care is optional, and patient care will not be impacted by this. If you choose to register, you will have the option to receive your appointment information by post or via the portal. Unless you choose to go paperless, you will continue to receive paper copies of your appointment letters.
COVID-19 and your appointment details on My RFL Care
As part of our response to COVID-19, we are changing appointments to a phone or video appointment where appropriate. We will contact you to advise you if their there is a change to your appointment.
If you have heard from us that your appointment will now take place by phone or video, the appointment letter/details on the patient portal will not be updated to reflect this just yet. Please be assured, you do not need to attend the hospital for your appointment as it will take place by phone/video. If you do not hear from us, please visit the hospital as planned for your appointment.
Who do I contact if I need help?
If you experience a technical issue using My RFL Care, please refer to the help centre available in the portal in the first instance.
If the help centre does not address your question, or you experience a technical problem such as:
- the website not functioning correctly
- features not working
please report the problem online at: https://patients.royalfree.nhs.uk/support_requests/new. Please do not send any personal identifiable information when reporting a technical problem.
How do I cancel or change my appointment?
It’s not currently possible to do this through My RFL Care, but we will be providing this functionality in the future. To change or cancel an appointment, please call our out-patient appointment centre on: 020 7443 9757.
We want your feedback
My RFL Care is a digital tool for our patients; to make sure we get the very best out of the portal, we’re eager to hear from about your experiences of using it and how we can improve it. Please complete our feedback survey.