Before the appointment

Please ensure that your ears are free of wax prior to the appointment by consulting your GP. The appointment may not be able to be completed if your ear/s are blocked with earwax. If you feel that you do not need this appointment, please contact the audiology team. If you require additional support for the appointment, for example an interpreter or patient transport, please contact us in advance.

Important information about COVID-19

You must let us know if you think you have symptoms of COVID-19 (coronavirus) including a high temperature, new continuous cough, or loss or change in your sense of smell or taste. Up to date information on symptoms is available on the NHS website.

As part of our additional infection control and prevention measures, you will be contacted the day before your appointment to be screened. On arrival to the hospital, you may be asked some screening questions before you enter the building and have your temperature checked. Before you travel to the hospital for your appointment, please ensure you wear a face mask. You will need to always wear your face mask during your hospital visit. Hand sanitiser will be available for you to use at all our entrances.

During your appointment

An audiologist will call you into the consultation room and ask you a variety of questions in relation your hearing aid(s).

The questions will cover:

  • Overall usage of your hearing aid(s).
  • Insertion and removal.
  • Comfort of the device(s).
  • Sound quality.
  • Whether you feel your hearing has improved with the hearing aid(s).
  • Regular maintenance.
  • Overall satisfaction.

Your answers will allow the audiologist to determine whether you are doing well and can continue as you are or whether we need to adapt the settings on your hearing aid/s to ensure they are at a comfortable level and you are receiving the full benefits of them. Please feel free to bring any prepared questions that you may have, the audiologist will be more than happy to answer them.

The appointment will last approximately 30 minutes.