Before the appointment

Please ensure that your ears are free of wax prior to your appointment by consulting with your GP. The appointment may not be able to be completed if there is earwax present in your ears. If you feel that you do not need this appointment, please contact the audiology team. If you require additional support for the appointment, for example an interpreter or patient transport, please contact us in advance.

Important information about COVID-19

You must let us know if you think you have symptoms of COVID-19 (coronavirus) including a high temperature, new continuous cough, or loss or change in your sense of smell or taste. Up to date information on symptoms is available on the NHS website.

As part of our additional infection control and prevention measures, you will be contacted the day before your appointment to be screened. On arrival to the hospital you may be asked some screening questions before you enter the building and have your temperature checked.

Before you travel to the hospital for your appointment, please ensure you wear a face mask. You will need to wear your face mask at all times during your hospital visit. Hand sanitiser will be available for you to use at all of our entrances.

During the appointment

An audiologist will call you into the consultation room and an examination of your ears will be carried out. The hearing aid/s will then be fitted and set to your specific prescription which is based on the level of your hearing impairment. This enables us to ensure your hearing aid/s meet your requirements. Once you are happy and comfortable with the sound quality of the hearing aid/s, we will store the settings. This will take approximately 30 minutes.

You will then go into another consultation room with a small group and be provided with information on how to use and look after your hearing aid/s. This will be led by an associate audiologist and is an information session only; you will not be required to participate in any group activity. This will take approximately 30 minutes.

Please feel free to bring any prepared questions you may have, we will be more than happy to answer them.

The appointment will last approximately 60 minutes.