Before the appointment

Please ensure that your ears are free of wax prior to the appointment by consulting your GP. The appointment may not be able to be completed if your ear(s) are blocked with earwax.

If you feel that you do not need this appointment, please contact the audiology team. If you require additional support for the appointment, for example an interpreter or patient transport, please contact us in advance.

Important information about COVID-19

You must let us know if you think you have symptoms of COVID-19 (coronavirus) including a high temperature, new continuous cough, or loss or change in your sense of smell or taste. Up to date information on symptoms is available on the NHS website.  

As part of our additional infection control and prevention measures, you will be contacted the day before your appointment to be screened. On arrival to the hospital you may be asked some screening questions before you enter the building and have your temperature checked.  

Before you travel to the hospital for your appointment, please ensure you wear a face mask. You will need to wear your face mask at all times during your hospital visit. Hand sanitiser will be available for you to use at all of our entrances. 

During the appointment

An audiologist or associate audiologist will call you into the consultation room and ask you some questions. They will then proceed to examine your ear(s). Your new ear mould(s) will then be shown to you, fitted into your ear/s to check the fit and then the tubing will be cut to the correct length so that your new earmould(s) can be attached to your hearing aid(s).  

You will be asked to insert the hearing aid(s) yourself so that the clinician can check you are able to insert your new ear mould(s) correctly.

If you find the ear mould(s) is uncomfortable in any way, please let the clinician know immediately. Please feel free to bring any prepared questions that you may have, the clinician will be more than happy to answer them.  The appointment will last approximately 15 minutes.