When should you call the advice line? 

You should contact the advice line if you:

  • Have questions about your symptoms that cannot wait until your next appointment.
  • Are experiencing side effects which you feel may be caused by the medication prescribed for your pulmonary hypertension.
  • Require further information about pulmonary hypertension.

How does the advice line work? 

The advice line is an answer phone staffed by the pulmonary hypertension specialist nurses. Please leave the following information on the answer phone:

  • Your name.
  • Your NHS number or date of birth.
  • A telephone number where we can contact you.
  • The reason for your call.

The answer phone and service email is checked periodically throughout the day and we aim to contact you between 9am-5pm on weekdays, within 24 hours of your call. There is no weekend service or bank holiday service. 

If you are out when the nurse returns your call, only two further attempts will be made to contact you. If you still require advice you will need to contact the advice line again.

Who can use the advice line and email service? 

This service is available to patients. Your relatives may also call with your written permission (you can provide permission via email to: rf.royalfreepah@nhs.net). Confidential issues will only be discussed with you. We cannot discuss any aspect of your medical care without your permission. Your GP, local specialist and other health care professionals can also access the advice line.