Advice and support

However you use the Royal Free London NHS Foundation Trust, whether you are an in-patient staying with us: an out-patient visiting us for clinic appointments, a carer or family member of a patient, there are times when you would like to talk to someone, or ask for help or information.

What advice and support does the Royal Free London provide to patients, carers and visitors

We aim to provide you with world class healthcare expertise coupled with care that is shaped to meet the needs of the local communities of the hospitals we serve.

Here are some examples of the advice and support you can expect to receive from us:

  • If you would like information about your care or to make a complaint, our patient advice and liaison service (PALS) team is your first point of contact for enquiries about Royal Free hospitals. If they can’t help you, they will know who can.
  • It may be that English is not your first language, if this is the case we can arrange interpreting services for you
  • Perhaps you require spiritual, religious or pastoral care and support, in which case contact our chaplaincy team.
  • You may be suffering from, or caring for someone who is suffering from, a cancer-related illness, in which case you can contact the Macmillan Cancer Support and Information Centre who have a wide variety of information and services available to you.

Improving healthcare services at the Royal Free London NHS Foundation Trust?

Part of providing the best possible patient experience is that we are always looking to improve our healthcare services. We welcome your feedback as a patient or visitor on how you find our NHS services and what we can do to improve them.

Help to stop smoking

The Royal Free London is a smoke-free trust. We can help you quit smoking with our specialist, friendly, confidential and responsive service. All patients, visitors and staff who want to quit smoking for good are welcome. Find out more about our smoking cessation service.