Cerner IT error affecting some out-patient summary letters

An error by our IT contractor Cerner, which affected Royal Free London (RFL) systems, has resulted in delays to some RFL out-patient consultation summary letters being sent out. The letters are an archive record of conversations which took place during out-patient appointments

The IT fault, caused by a customised Cerner update, has now been fixed. Letters affected by the error are being clinically reviewed as a precaution.

The error occurred when our IT partner, Cerner, updated the system we use for distributing letters which summarise outpatient consultations.

The error means that some of these letters were not sent to GPs, patients and other health partners between 27 June 2019 and the end of November 2019.

The review of the letters is ongoing but we have not identified any cases of moderate or serious patient harm.

Once the review is complete patients will receive a copy of the correspondence which was not sent and a covering note explaining the error.

We apologise unreservedly for any understandable concern you might have and if you have any questions would encourage you to contact our patient advice and liaison service (PALS) via this weblinkwww.royalfree.nhs.uk/contact-us/patient-advice-and-liaison-service-pals/ or by emailingbcfpals@nhs.net or rf-tr.cfhpals@nhs.net if you have any questions.

Please be assured that we are working closely with Cerner to understand how this error occurred to prevent it from happening again.