Patient experience

Meeting your needs

When the Royal Free Hospital was founded back in 1828, our mission was to provide care and prevent ill health. Our mission remains, but the way we provide healthcare has changed dramatically since then. The changes are in part due to changes in technology and in the economics underpinning healthcare, however, we also make changes as a result of patient choice, patient opinion and patient feedback. We need to seek and understand your views, so that we can work towards meeting your needs and expectations.

Working in partnership

The Royal Free London NHS Foundation Trust is committed to working in partnership with patients, the public and local communities to ensure that its services are both relevant and responsive to local needs. As a provider of specialist services on a regional, national and sometimes international basis, the trust continues to involve patients, the public and wider stakeholder communities to help develop trust services and development activities.

We have established a variety of ways to gain feedback and seek patient opinion. Providing an excellent experience for our patients, staff and GPs is central to the trust's governing objectives and we welcome your views about any of the experiences you have had whilst being in our care. 

Find out about our patient experience focus groups.

Get in touch

Contact the patient experience manager for Barnet Hospital and for Chase Farm Hospital on 020 8375 8501.

Contact the patient experience manager for the Royal Free Hospital on 020 7794 0500 ext 31393 or 36965.

You can also contact the department by emailing