Friends and family test (FFT)
Across the NHS, patients are being asked to feed back on their experience of the care and treatment they have received. Your feedback is important to us so when you are discharged from one of our hospitals, or attend an appointment, please take the time to use one of our electronic devices to tell us what you think or complete an online questionnaire.
What is the (FFT)?
The FFT is an important feedback tool that provides people who use NHS services an opportunity to give feedback on their experience. Listening to the views of our patients helps us identify what is working well, what can be improved and how.
The FFT asks you to rate your overall experience of the care you have received on a scale from very good to very poor. You will then be asked why you chose that answer and also what we could have done better. When asked together these questions can help highlight aspects of both good and poor patient experience.
The FFT question is included in all of our longer questionnaires which you are encouraged to complete before leaving hospital. You can find more information about these in the “your feedback” section.
The patient experience team ensure that the results of the FFT are collated, reported on and shared with the relevant departments and management teams, so that action can be taken and the results fed into existing improvement plans.