Across the NHS, patients are being asked if they would recommend hospitals to friends or family if they needed similar healthcare or treatment. Your feedback is important to us, so if you are an adult and have been discharged from hospital in the past 48 hours, you may be contacted by telephone and asked to take part in the Friends and Family Test.
What is the friends and family test (FFT)?
The FFT is an easy-to-understand question that is asked of patients about the healthcare they've received as an in patient or visitor to A&E at the hospitals in our trust. It has been introduced to help improve patient experience and identify which are the best performing hospitals. It enables NHS organisations to gather regular feedback from their patients about the healthcare they’ve received and to act on the feedback.
You will be asked: “How likely are you to recommend our ward/A&E department to friends and family if they needed similar healthcare or treatment?”
Then there is a follow up question asking: “Please can you tell us the main reason for the score you have given?”
You will be contacted by telephone and asked the FFT question within 48 hours of discharge. In order to do this, your name; date of birth; telephone number and the ward you stayed on will be shared with ERS Connect who make the phone calls on behalf of the trust. If you would prefer to not receive the telephone call, or for your details not to be shared, please contact the patient experience office using the email address below.
Find out more about the friends and family test.
If you would like to make any other comments about the experience you have had in one of our hospitals, please contact our patient experience team:
Phone: 020 7794 0500 (ext 35965)
Fax: 020 7830 2973