Friends and family test scores

The NHS friends and family test (FFT) was introduced in 2013 to enable patients to feed back on their care and treatment to enable hospitals and other providers to improve services.

It asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. The November results are below.

Friends and family test scores: Royal Free London

The table below shows the combined scores for all hospitals in the Royal Free London NHS Foundation Trust:

Royal Free London combined data % likely/extremely likely to recommend November 2017
(range: 0 – 100%)
Number of patient responses
In-patient 89% 1397
A&E 84% 4505

Friends and family test scores: Barnet Hospital

Barnet Hospital % likely/extremely likely to recommend July 2017
(range: 0 – 100%)
Number of patient responses
In-patient 87% 436
A&E 82% 2146
Antenatal care 100% 3
Labour and birth 100% 50
Postnatal hospital ward 98% 49
Postnatal community care 100% 84
Out-patients 92% 244

Friends and family test scores: Chase Farm Hospital

Chase Farm Hospital % likely/extremely likely to recommend November 2017
(range: 0 – 100%)
Number of patient responses
In-patient 94% 155
Out-patients 95% 206

Friends and family test scores: Royal Free Hospital

Royal Free Hospital % likely/extremely likely to recommend – November 2017
(range: 0 – 100%)
Number of patient responses
In-patient 90% 806
A&E 87% 2359
Antenatal care 100% 3
Labour and birth 95% 62
Postnatal hospital ward 87% 62
Postnatal community care 100% 84
Out-patients 96% 501

*The postnatal community care question is only reported as a whole trust figure and not split by site.

*Friends and family test data is now being captured more widely in out-patient and day case areas across our three main sites and will be included in this briefing each month.

The best performing ward on each site where 20 or more responses were received:

  • BH: Rowan ward (with 100% likely or extremely likely to recommend)
  • CFH: Wellington (with 96% likely or extremely likely to recommend)
  • RFH: 10 North (with 100% likely or extremely likely to recommend)