Friends and family test scores

The NHS friends and family test (FFT) was introduced in 2013 to enable patients to feed back on their care and treatment to enable hospitals and other providers to improve services.

It asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. The June results are below.

Friends and family test scores: Royal Free London

The table below shows the combined scores for all hospitals in the Royal Free London NHS Foundation Trust:

Royal Free London combined data % likely/extremely likely to recommend June 2018
(range: 0 – 100%)
Number of patient responses
In-patient 91% 1365
A&E 85% 4991

Friends and family test scores: Barnet Hospital

Barnet Hospital % likely/extremely likely to recommend June 2018
(range: 0 – 100%)
Number of patient responses
In-patient 89% 500
A&E 82% 2334
Antenatal care 89% 46
Labour and birth 100% 42
Postnatal hospital ward 100% 42
Postnatal community care 98% 96
Out-patients 89% 212

Friends and family test scores: Chase Farm Hospital

Chase Farm Hospital % likely/extremely likely to recommend June 2018
(range: 0 – 100%)
Number of patient responses
In-patient 96% 131
Out-patients 98% 201

Friends and family test scores: Royal Free Hospital

Royal Free Hospital % likely/extremely likely to recommend – June 2018
(range: 0 – 100%)
Number of patient responses
In-patient 91% 734
A&E 88% 2657
Antenatal care 100% 20
Labour and birth 93% 40
Postnatal hospital ward 90% 40
Postnatal community care 98% 96
Out-patients 96% 248

*The postnatal community care question is only reported as a whole trust figure and not split by site.

*Friends and family test data is now being captured more widely in out-patient and day case areas across our three main sites and will be included in this briefing each month.

The best performing ward on each site where 20 or more responses were received:

  • BH: Coronary care unit (CCU) (with 100% likely or extremely likely to recommend)
  • CFH: Canterbury ward (with 98% likely or extremely likely to recommend)
  • RFH: 11 East (with 100% likely or extremely likely to recommend)