Patient and public involvement

Patient and public involvement means 'with' or 'by' the patient and public, not 'to', 'about' or 'for' them.

The Royal Free London NHS Foundation Trust is committed to working in partnership with patients, the public and local communities to ensure that its services are both relevant and responsive to local needs.

Providing an excellent experience for our patients, carers, other service users and staff is central to the trust's governing objectives.  The trust is therefore keen to further involve patients, the public and wider stakeholder communities to help develop our services.

We strive to have patients and carers involved in making decisions about the commissioning, planning, design and reconfiguration of health services (either as design partners or through consultation). This is known as patient/carer co-design where staff and patients are brought together in partnership to explore findings and work in small groups to identify and implement changes that will improve the care pathway. Patient involvement tasks could include:

  • sharing experiences through interviews, observations and group discussion
  • reviewing the impact of a quality improvement plan in response to feedback/success of new health service
  • reviewing patient experience reports/data
  • reviewing revised or new patient information to ensure it is written in clear, user-friendly language

The trust has established clinical practice groups to commence work in this area, and there are a number of pieces of work underway to improve patient pathways. Examples of changes to practice made as a result of patient feedback, complaints and concerns received or our patient involvement and engagement work can be found below.

How to get involved at our hopsitals 

The Barnet Patient Voices Group (BPVG)

The Barnet Patient Voices Group (BPVG) is a group of patients and carers who meet every month (online) to help us understand the experiences of people who have used our services and are involved in work to improve our services. The group is run by the Barnet hospital Patient Experience team. Our first meeting was held in April 2022 and the group meet each month for an hour and a half. 

Our members:

  • Help shape and improve our services through their experience
  • Review patient-facing information 
  • Share ideas on future changes they think would be beneficial  
  • Ensure that patient and carer voices influence the way we work

Interested in finding out more? Please read our role description and if you'd like to apply to join our group, please fill in the application form.

Any questions? Please email the Barnet Patient Experience team.


Patient involvement in own care

Evidence shows that supporting patients to be actively involved in their own care, treatment and support can improve outcomes and experience for patients. The Royal Free London recognises the need to support patients to:

  • manage their own health and make informed decisions about their care and treatment
  • improve their health and give them the best opportunity to lead the life that they want.

To learn more about self-care, go to the NHS England website

See examples of previous patient involvement projects 

Preventing Pressure Ulcer Leaflet-Nov 2018
11 East ward Re-decoration - Nov 2018
Kidney Peer Support Work - Nov 2018
Preventing pressure ulcer leaflet
11 East ward Re-decoration
Kidney Peer Support Work Posters
Dementia ward refurbishments
Dementia ward refurbishment photos