Surveys

Your feedback is important to us; we will use it to celebrate what we are doing well, share learning, replicate successful initiatives where appropriate and to make improvements where you think we could do better.

At the Royal Free London NHS Foundation Trust we have a number of surveys designed to find out what our patients think of our services.

Our surveys

Friends and Family Test (FFT) 

The FFT is an important feedback tool that provides people who use NHS services an opportunity to give feedback on their experience. Listening to the views of our patients helps us identify what is working well, what can be improved and how.

The FFT asks you to rate your overall experience of the care you have received on a scale from very good to very poor. You will then be asked to explain why you chose that answer and what matters most to you when you’re in hospital. You should be given the opportunity to complete this before you leave hospital, but if you aren’t, you can complete one of our local surveys (see below).

The patient experience teams ensure that the results of the FFT are collated, reported on and shared with the relevant departments and management teams, so that action can be taken and the results fed into improvement plans.  View the national Friends and Family Test results

Local surveys 

We want to ensure that giving us feedback is as easy as possible and so we have provided various ways for to tell us what you think. Many areas have an electronic device or kiosk which you can use to tell us about your experience. You will be encouraged to use this device before you are discharged, but you can give feedback at any time during your stay so please ask a member of staff if you would like to do so.

There are also devices located in many of the out-patient areas across our hospitals, or you can scan one of the QR codes you will see on posters using the camera on your smartphone. Please speak with a member of staff if you need more information or support to complete the survey.

All of our local surveys start with the Friends and Family Test and then give you the option of answering more questions should you wish.

If you have recent experience of our services, why not complete one of our surveys below:

Out-patient services
In-patient
Emergency department
Antenatal friends and family test
Maternity services
Postnatal community friends and family test

If you experience any difficulties accessing the above surveys, please email us

 

NHS patient survey programme 

The NHS patient survey programme is part of the government's commitment to ensure patient feedback informs the continued development and improvement of healthcare services. The programme is delivered by the Care Quality Commission (CQC) on behalf of NHS England and the Department of Health and Social Care.

The trust takes part in four national surveys:

  • Adult inpatient survey (carried every year)
  • Maternity survey (carried out every year)
  • Urgent and emergency care survey (carried out every  two years)
  • Children and young people’s patient experience survey (carried out every two years)

Read about the NHS national patient survey programme

Read previous RFL survey results

Royal Free London privacy statement

 

National Cancer Patient Experience Survey

Although not part of the CQC NHS patient survey programme, the trust also participates in the annual national cancer patient experience survey (NCPES). This survey is an important part of the national NHS cancer programme, which places patient experience on par with clinical effectiveness and safety as a key strategic priority. Read about the National Cancer Patient Experience Survey

If you are invited to take part in one of these surveys, we would encourage you to do so.

If you experience any difficulties accessing the above surveys, please email us