Using our website
Hotjar
We use Hotjar to understand how you use our website through its services that include heatmaps, page usage recordings and feedback polls and surveys. The Hotjar privacy policy explains more about how it collects data and keeps it safe.
Through the Hotjar tracking code embedded on our website, the information collected includes:
Device-specific data
The following information may be collected through your device and browser:
- your device's IP address (collected and stored in an anonymised format)
- device screen size
- device type (unique device identifiers) and browser information
- geographic location (country only)
- preferred language used to display the webpage
Log data
Our servers automatically record information which is created upon using Hotjar. Data includes:
- referring domain
- pages visited
- geographic location (country only)
- preferred language used to display the webpage
- date and time when website pages were accessed.
Cookies set by Hotjar
| Name | Description | Expires |
|---|---|---|
| _hjUserId | This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions. |
One year |
| _hjClosedSurveyInvites | This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | One year |
| _hjDonePolls | This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. | One year |
| _hjMinimizedPolls | This cookie is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimises when the visitor navigates through a site. | One year |
| _hjDoneTestersWidgets | This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. | One year |
| _hjMinimizedTestersWidgets | This cookie is set once a visitor minimises a Recruit User Testers widget. It is used to ensure that the widget stays minimises when the visitor navigates through your site. | One year |
| _hjIncludedInSample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | When you close the browser |
Opt out of Hotjar tracking
You can opt out of Hotjar tracking by turning on the Do Not Track header in your web browser.