As part of the biggest vaccination programme in the NHS’s history, the Royal Free London has partnered with StoneX Stadium to open a large scale vaccination centre.
People in the priority groups as set out by the Joint Committee on Vaccination and Immunisation will be vaccinated at the centre.
The NHS will contact you when it is your turn so please do not seek a vaccine before then, as the centre is not operating on a “walk in” or “on request” basis. If you have any questions or concerns you can read the answers to some specific questions we have anticipated we may receive below.
- How do I book an appointment?
- What are the opening hours?
- When should I arrive for my appointment?
- What do I need to bring to my appointment?
- Can I bring someone with me to my appointment?
- Can I turn up without an appointment?
- Will there be toilet facilities?
- How will you keep people safe?
- What if I need help when I arrive?
- I am not happy with my experience at the centre, how can I make a complaint?
- How do I get to the vaccination centre?
How do I book an appointment?
People prioritised for a vaccine will be contacted through a letter or text message from NHS England, when the time is right, asking them to make an appointment either by phone or online.
Prioritisation is defined by the Joint Committee on Vaccination and Immunisation and is largely based on age, as risk from COVID-19 increases with age. More information about prioritisation can be found here. Please do not contact the vaccination centre, as they will not be able to help you book an appointment.
What are the opening hours?
The vaccination centre will be open from 8am-8pm, seven days a week.
When should I arrive for my appointment?
Please do not join the queue more than five minutes before your appointment time, this will help keep the queue moving and help ensure social distancing.
What do I need to bring to my appointment?
Please help us to see you more quickly by having the following information ready: your booking reference number, your NHS number, GP details and details of your emergency contact.
Please bring a face covering and wear this at all times unless you cannot wear one for a health or disability reason.
Can I bring someone with me to my appointment?
Yes, if you need to bring someone with you such as a carer, you can.
Can I turn up without an appointment?
No, please do not turn up without an appointment. No walk-in appointments will be available. When it is the right time, you will receive a letter or text message from either your GP or the national booking system inviting you to make an appointment.
How do I get in touch with the vaccination centre/what if I need to change my appointment?
You should not need to contact the vaccination centre directly. You will be given instructions about how to book your appointment when you receive your message inviting you to receive the vaccination. If you are unable to attend the appointment and need to rebook then you can do so by contacting 119, or by using the online booking portal – details will be provided when you receive your message.
Will there be toilet facilities?
Yes, there are fully accessible toilets available. You will need to check in for your appointment before you can use these.
How will you keep people safe?
A range of measures have been put in place to ensure everyone is as safe as possible when they visit the centre. These include:
- Our queuing systems are socially distanced, and we are using a one way system
- All staff will be observing social distancing where possible and wearing all the appropriate personal protective equipment such as masks and aprons
- Hand sanitiser will be available throughout the vaccination centre
Please ensure you wear a mask throughout the duration of your visit.
What if I need help when I arrive?
We will have staff on hand to help direct and support people who might need a little extra help while travelling through the centre.
I am not happy with my experience at the centre, how can I make a complaint?
We aim to provide the highest standard of care and we apologise if this has not been your experience. We want to learn from poor experiences and welcome feedback. We also want to resolve concerns as soon as possible.
If you have a concern while you are at the vaccination centre, please speak to the person in charge of the vaccination centre as a first step – they may be able to resolve the matter straight away.
If the staff are unable to resolve your concerns and you would like to make a formal complaint, please contact the complaints team directly via:
Telephone: 020 8216 4286
How do I get to the vaccination centre?
The address is:
StoneX Stadium (formerly Allianz Park), Greenlands Lane, Hendon, London NW4 1RL
Getting to StoneX Stadium by car
You can enter StoneX Stadium via Page Street onto Champions Way. Please note it will not be possible to access StoneX Stadium via the Greenlands Lane entrance.
When you arrive follow the StoneX Stadium directional signage to the P1 car park where a car park attendant will direct you to your parking space. Please note there is a £1 parking donation on arrival to help cover the costs of running the car park, with any surplus being used by the Saracens Foundation. Please note no cash payments can be accepted.
The Foundation supports programmes which address specific social needs within the local community by encouraging increased participation in sport and physical activity, breaking down barriers to participation for specific excluded groups, developing interventions to address health issues and developing pathways into education and employment.
Getting to StoneX Stadium by public transport
- Bus - The 221 route runs from Edgware Bus Station to Turnpike Lane Station. Alight at the Copthall Sports Centre for the Stadium, which is a 5 minute walk away. The 113 Bus route runs from Edgware Bus Station to Marble Arch. Alight at Five Ways Corner for the Stadium, which is a 10 minute walk away.
- Train - Mill Hill Broadway, on the Thameslink, is a 5 minute taxi journey to StoneX Stadium.
- Tube - Mill Hill East and Hendon Central tube stations are both on the Northern Line and are a 7 minute taxi journey to StoneX Stadium.