Living our values

7 May 2015

Over 600 members of staff attended launch events last week for the trust’s new ‘living our values’ behaviour framework. The framework summarises the behaviours that our staff and patients expect to see at the Royal Free London and was developed with contributions from almost 1,000 members of staff and volunteers.

David Sloman, chief executive, kicked off each event by presenting the trust’s world class care values journey to date, detailing how our values were formed in 2012, then tested with staff and patients at Barnet Hospital and Chase Farm Hospital in 2014, before the behaviour framework was developed earlier this year. Deborah Sanders, director of nursing, spoke about why our values are important to our patients, giving examples from recent patient friends and family test results, the observations of our patients on our social media channels, and quotes from patients during a recent patient experience team listening exercise.

The 2014 staff survey showed that, on average, higher numbers of staff at the Royal Free London than at other trusts feel that care of patients is their top priority. The survey also showed that higher numbers of staff would recommend the trust as a place to work. Importantly, in the last five years the Royal Free London has moved from being in the bottom 10% of trusts in the staff survey, to being in the top 10% of trusts – demonstrating the effect that introducing strong organisational values can have.

David Sloman concluded the session by asking staff to remember that role modelling the values is the most powerful way of ensuring the delivery of world class care, every day, with every patient and every colleague.

The living our values framework will be used within appraisals and in the recruitment of new staff. View the 'living our values' film: