New visitor restrictions at the Royal Free London

23 March 2020

To protect our patients and staff, we have had to change the rules about visiting. From tomorrow (24 March), the following new visitor restrictions will come into effect at our hospitals.

  • No visitors will be allowed onto our wards until further notice; *exceptions to this are outlined below.
  • In-patients with COVID-19 (coronavirus) and patients awaiting test results for COVID-19 are treated in isolation and are not able to receive visitors.

If you are using our emergency departments or urgent care centre services please note:

  • Adults are advised to come alone.
  • One adult only should accompany a child.

During this time we ask and encourage visitors to use other methods of keeping in touch with their friends and family members, including phone and video calls. 

We recognise this as a difficult time for all of our patients, their families and their carers. Thank you for your co-operation and helping us to keep our hospitals safe.

*In-patient visitors – exceptional circumstances
In exceptional circumstances, a visitor pass will be issued for a limited group of patients (one per patient). Visitors will need to present this pass on arrival to the ward. Please note, only one family member/carer at a time can use the pass, but it can be shared between families and carers to allow them to visit.

Groups include:

  • Patients who are receiving end of life care are able to receive one visitor at a time
  • People with a learning disability are able to receive one visitor at a time
  • For children on our wards, one parent/carer at a time will be able to visit

Visitors who believe they meet the above criteria for visiting will need to report to the security desk at the relevant hospital to collect their visitor pass.

Barnet Hospital: Main reception desk (passes will be available to collect from 2pm each day) 
Royal Free Hospital: Lower ground floor, next door to the emergency department (passes will be available to collect from 2pm each day)

*Maternity services – exceptional circumstances

  • Women in labour on our maternity wards – one birth partner, who will not be able to stay overnight until further notice.
  • Unfortunately, to help prevent the spread of infection, birth partners will not be able to attend other maternity service visits including scans or antenatal/postnatal ward visits. 

Please remember, if you, or someone you live in the same house as, experiences coronavirus symptoms – a new, continuous cough or a high temperature – please do not visit the hospital. Self isolate and visit NHS 111 online for further advice.