The child and adolescent mental health service (CAMHS) at the Royal Free Hospital has had a makeover and decorated their waiting room wall with feedback from patients.
Iakovina Koutoufa, assistant psychologist and Dr Michelle Wilson, clinical psychologist, have spruced up the walls of the CAMHS department with colourful paper cuttings of kites to display feedback received from patients and visitors.
Iakovina said: “We want to ensure that our patients and visitors feel valued and listened to, so we gathered all their comments from feedback forms since January 2016 and created this display to see where we are succeeding and what we can to improve in.
“The flowers at the bottom of the wall contain the questions we ask in our feedback forms and the flags are the answers and comments we have received, green indicating the positive and red the areas to improve on. The kites at the top then show our overall percentage of positive and negative comments.
“It is so rewarding to see people reading the comments while they’re waiting; we feel that this is a great way of working with our patients and visitors to see how we can improve our service.”
Image: Iakovina Koutoufa, assistant psychologist
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About the Royal Free London NHS Foundation Trust
The Royal Free began as a pioneering organisation and continues to play a leading role in the care of patients. Our mission is to provide world class expertise and local care. In the 21st century, the Royal Free London continues to lead improvements in healthcare.
The Royal Free London attracts patients from across the country and beyond to its specialist services in liver, kidney and bone marrow transplantation, haemophilia, renal, HIV, infectious diseases, plastic surgery, immunology, vascular surgery, cardiology, amyloidosis and scleroderma and we are a member of the academic health science partnership UCLPartners.
In July 2014 Barnet Hospital and Chase Farm Hospital became part of the Royal Free London.
For further information, visit www.royalfree.nhs.uk