Change, cancel or enquire about your hospital appointment

Queries about your outpatient referrals/appointments

If you have any questions about your outpatient referral or appointment, please contact the outpatient appointment call centre: 020 7443 9757, Monday to Friday, 8am-5pm (excluding bank holidays)

You can contact the call centre if you have any queries about your care, including first appointments, follow up appointments and test results. If the team is unable to answer your question, they will forward your call to the relevant service. When contacting the call centre, please have your NHS number or hospital number to hand.

We're experiencing a high volume of calls and apologise for any inconvenience caused. Thank you for your patience.

Change or cancel your surgery

To cancel or change the date of your surgery, please contact the relevant admissions office. Contact details are on the admissions page.

Change or cancel your outpatient appointments

Referrals submitted via the e-Referral Service

If you were referred through the NHS e-Referral Service please ring the NHS Appointments Line on 0345 608 8888 or visit to rebook or cancel the appointment.

Appointments made by us

To cancel or change an outpatient appointment made by the Royal Free London, you can:

  • use our online form
  • call our outpatient appointment centre. Please note, we're experiencing a high volume of calls and thank you for your patience while you wait. You can use our online form if you would prefer not to wait.