Change, cancel or enquire about your hospital appointment

It is important you let us know if you cannot attend your appointment.

Day surgery/in-patient appointments

To make or change a day case or in-patient appointment at any of our hospitals, please contact the relevant admissions office. Contact details are on the admissions page.

Out-patient appointments

Change or cancel your appointment online

To cancel or change an out-patient appointment at Barnet Hospital, Chase Farm Hospital or the Royal Free Hospital, please contact us using the details below

If you were referred through the NHS e-Referral Service please ring the NHS Appointments Line on 0345 608 8888 or go online at URL to rebook or cancel the appointment.

Change or cancel your appointment by phone

  • Barnet Hospital: 020 8370 2588. Lines are open from 8am-6pm Monday-Friday.
  • Chase Farm Hospital: 020 8370 2588. Lines are open from 8am-6pm Monday-Friday.
  • Royal Free Hospital: 020 7443 9757. Lines are open from 8am to 5.30pm, Monday-Friday.

Monday morning and lunch times are usually our busiest periods, so please avoid calling during these times if possible.

For the services listed below, please call the relevant service by telephone to change or cancel your appointment:

Important information

Please note that patients who fail to attend for their clinic appointments and do not let us know beforehand may not be automatically issued with another hospital appointment.

Confirmation of the date and time of your hospital appointment may take up to two weeks to arrive by post. If you are concerned because you have not received confirmation, please contact your GP or phone the appointment line at whichever of our London hospitals you will be having your hospital appointment.