Privacy statement

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Privacy statement – Data Protection Act 1998

In the National Health Service (NHS), we aim to provide you with the highest quality healthcare. To do this we must keep information about you, your health and the care we have provided to you or plan to provide to you. This privacy statement provides a summary of how we use your information.

The Data Protection Act controls how your personal information is used by organisations, businesses or the government. Under the Act the Royal Free London NHS Foundation Trust is defined as a ‘data controller’ of personal information. We collect information to help us provide and manage healthcare to our patients. The trust is registered with the Information Commissioners Office (registration number Z6460180).

If you are looking for information about privacy while using our website, please read our terms and conditions.

What kind of personal information does the trust collect?

  • Name, address, date of birth, NHS number and next of kin
  • Details of diagnosis, treatment and hospital visits
  • Allergies and health conditions

Why we collect information about you

The people who care for you use your information and records to:

  • provide a good basis for all health decisions made by you and your care professionals
  • allow you to work with those providing care
  • make sure your care is safe and effective
  • work effectively with those providing you with care

Others in the NHS may also need to use records about you to:

  • check the quality of care (called clinical audit)
  • collect data regarding public health matters
  • ensure NHS funding is being allocated appropriately
  • help investigate any concerns or complaints you may have about your health care
  • teach healthcare workers and help with research

Find out how we collect information about how you use our website.

Information sharing with non-NHS organisations

For your benefit we may need to share information from your health records with non-NHS organisations from whom you are also receiving direct care, such as social services or private healthcare organisations. We may also need to share your information, such as blood test results, for direct care processing purposes by a non-NHS organisation under an agreement with the Trust. We will always seek your permission to share your information with organisations for purposes other than your direct care. However, in exceptional situations we may need to share information without your permission if:

  • it is in the public interest – for example, there is a risk of death or serious harm
  • there is a legal need to share it – for example, to protect a child under the Children Act 1989
  • a court order tells us that we must share it
  • there is a legitimate enquiry from the police under the Data Protection Act (1998) for information related to a serious crime.

Your right to withdraw consent for your information to be shared

You have the right to withdraw and refuse consent to information sharing at any time, but note that not sharing your information may affect the quality and safety of the care you receive. For further information please contact the data protection officer or Caldicott Guardian using the details below.

How do I access information recorded about me?

Under the Data Protection Act individuals have a right to access information that is held about them by an organisation. If you have undergone medical treatment at Barnet Hospital, Chase Farm Hospital or the Royal Free Hospital, find out about accessing your health records.

For further information please contact:

Data protection officer
Royal Free London NHS Foundation Trust
Royal Free Hospital
Pond Street
London, NW3 2QG

Tel: 020 3758 2000

Caldicott Guardian
Dr Kilian Hynes
Royal Free London NHS Foundation Trust
Barnet Hospital
Wellhouse Lane 
Barnet, Hertfordshire


To raise a concern please contact:

Patient advice and liaison service (PALS)
Royal Free London NHS Foundation Trust
Royal Free Hospital
Pond Street
London, NW3 2QG

Tel: 020 7472 6446/6447
SMS: 447860023323 (deaf and hard of hearing patients only)