Bereavement services at the Royal Free London during the COVID-19 (coronavirus) pandemic

Due to the COVID-19 pandemic, we have sadly had to make some changes to the way in which family or friends of patients who died within the our care access our bereavement services. We are extremely sorry about this and know this is an incredibly difficult time for you. Please remember, we are still here to support you. 

The government has produced a leaflet which shares important information to help bereaved families, friends or next of kin make important decisions during this national emergency and explains the next steps, answers some of your questions, and guides you to the extra help and support that is available:

There are also a number of other organisations who can support you and your family. These include:

Bereavement services from your council at:

For a step-by-step guide after a bereavement visit:

Cruse Bereavement Care has online resources on how bereavement and grief may be affected by this pandemic: Alternatively, call their free helpline: 0808 808 1677

For facts about the coronavirus and supporting children:

The Compassionate Friends offer support to families after the death of a child of any age and from any cause: Alternatively, call: 0345 123 2304

Bereavement services

The bereavement officers within the trust offer practical and emotional support to the families and friends of patients who died within the trust's care. We are also able, where possible, to offer practical advice to staff members who are bereaved.

To achieve this, the bereavement officers are required to work closely with doctors, nurses and midwives to ensure prompt completion of all the necessary paperwork after a death. We are also able to explain how to register a death, appoint a funeral director and how to arrange for a loved one to be repatriated overseas if necessary.

The bereavement officers are also required to work closely with the local coroners office, funeral directors and the registrars at the appropriate town hall to ensure that the bereaved have access to all the information and services they require.

We would ask family or friends to telephone the appropriate bereavement office after 10am so that we can update them on the progress of their required paperwork and guide them on the next step they will need to take in order to register the death.

Th following leaflet gives useful information on consent for post mortems. The Human Tissue Authority have a useful handbook called Post mortems: A guide for the public. The handbook contains information which will give members of the public a better understanding of the requirements for consent to a post mortem.


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Find your ward

  • Barnet Hospital

    Wellhouse Lane
    EN5 3DJ


    Patient and GP enquiries: 020 8216 4401



    The bereavement office at Barnet Hospital is open between 9am-4pm Monday to Friday. The service is located within the mortuary building at the back of the hospital car park.



    Bereavement office telephone: 020 8216 4701



    Mortuary office telephone: 020 8216 4716

  • Chase Farm Hospital

    The Ridgeway
    EN2 8JL


    Patient and GP enquiries: 020 8375 2570



    The bereavement service at Chase Farm Hospital is open between 9am-11am Monday to Friday. Any calls made after this time will be diverted to the Barnet Hospital bereavement office. Appointments are required for attendance at the office after this time. We are located in the mortuary building on the left of the hospital ring road.



    Bereavement office telephone: 020 8216 2570



    Mortuary office telephone: 020 8375 1395

  • Royal Free Hospital

    Pond Street
    NW3 2QG


    Patient and GP enquiries: 020 7830 2863/020 7794 0500 Ext 33343/38712



    The bereavement office at the Royal Free Hospital is open between 9am-4pm Monday to Friday. The service is located on the lower ground floor, next to the chapel.



    Bereavement office telephone: 020 7830 2863



    Mortuary office telephone: 020 7794 0500 Ext 33354

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