Your comments and concerns

If you have any concerns or questions please first talk to a member of staff in the ICU or on the ward, or email rfh-icu-information@nhs.net.

This inbox is monitored 9am to 6pm, Monday to Friday. We always try to respond to enquiries, sent between these times, within 24 hours.

If your issue is not resolved, please contact our Patient Advice and Liaison service (PALS) who are there to assist you.

Please note, the PALS team is currently working remotely due to COVID-19. Visit the PALS web page to find their contact details.

Your feedback is important to us. If you have recently used our services and would like to comment on what we are doing well, or have ideas on how we can improve, please contact our patient experience team.