Take control of your appointments
You can now reschedule or cancel your appointments using My RFL Care, our patient portal. Click here to sign up or log in.
COVID-19 (coronavirus) information
Most of our services are open, however, for now we still have a limited sexual health service. The 'walk-in' service is open but has changed. You need to telephone the clinic and speak to a nurse who will then book you in to see the doctor. This means we can make sure you are linked into the right service, control how many are in clinic at any one time, and keep you and others safe.
We are inviting people to have blood tests based on when last bloods were taken, or clinical need. You may receive a letter or text message from us regarding this.
If you feel you need blood tests and have not received an appointment, please telephone the ICDC nurses. Walk in blood tests are not currently possible because of distancing measures. Please do not come to ICDC if you do not have a booked appt.
If you are a current ICDC patient and need to have a blood test please click here to access the online booking system. If you need an HIV test, or would like to transfer your HIV care to our clinic, please call the nurses on 0203 758 2029
You should have been informed when booking your appointment whether this would be face to face or via phone or video.
For phone consultation you will be phoned in the morning or afternoon that corresponds with your appointment. The number will appear as a withheld number, please try to answer.
For video consultations you will be emailed or sent a link and instructions for joining via a system called ‘Attend Anywhere’.
If you are attending ICDC you may need to show evidence of your appointment to gain access to the Royal Free. Please ensure you have a letter or a text message confirming your appointment to show to security. If you have any problems entering the hospital please phone ICDC or ask security to do so on your behalf. In keeping with government guidance you will be provided a face mask to wear when arriving at the hospital.
Can be collected in person or we post this to you, even if you have not previously registered for this.
If you have not heard from us, please let us know when you are opening your last month/bottle(s) of medicines.
If you are running out, or have run out, please telephone us so we can advise you on how best to proceed.
Please continue your usual medicines.
Specific HIV medicines have NOT been shown to be effective against coronavirus.
We are currently only able to offer STI self-sampling kits to people who are resident in London via the SHL service. If you need sexual health advice or review please contact 020 3317 5252 to book a telephone appointment with a CNWL clinician (lines are open Monday to Friday 09:00 - 17:00) or https://www.shl.uk/ for free self-sampling kits.
If you are not one of our patients but would like to have an HIV test please call 020 375 82029 and ask to speak to a member of the nursing team
If you need a consultation or require medication please call us on 020 375 82029 or email email@example.com
Looking After Your Mental Health
Resources are available online. The NHS recommends: https://www.nhs.uk/oneyou/every-mind-matters/
We know people may feel vulnerable and socially isolated at this time. Do form links with your neighbours and use technology to speak to friends.
If you are struggling at home or feeling isolated a Royal Free Charity volunteer can phone you – please email firstname.lastname@example.org with your name and phone number.
One of our community nurse specialists can also support you via phone, email or text if you are struggling at home being isolated or have concerns around health/benefits/HIV/general advice, and not currently receiving psychological support by our team. Please speak to the ICDC nurses if you feel this would be of benefit and state how you’d prefer to be contacted. This may be as a one off or on a more regular basis if helpful.
Our clinical psychology and liaison psychiatry services also continue. These usually are via telephone consultations however video may also be an option. If you are not already linked in with these services please discuss with the ICDC nurses or your regular doctor during your phone consultation.
Mental Health Web-based Resources
Please speak to your clinician if you would like further resources. Please note that by clicking on these links, you will be taken to third party websites.
Living with Worry and Anxiety Amidst Global Uncertainty
https://www.psychologytools.com/articles/free-guide-to-living-with-worry-and-anxiety-amidst-global-uncertainty/ (available in multiple languages)
MIND website provides helpful suggestions for managing isolation
Self-Help Booklets on Anxiety, Sleep, Depression, Stress, Anger, Bereavement (and many more)
Mental Wellbeing Audio Guides for Depression, Anxiety, Sleep problems, Negative Thinking
Post-Traumatic Stress Disorder: leaflets to help manage PTSD symptoms
Coping with Re-Emerging PTSD
Coping with Flashbacks and Dissociation
Coping with Nightmares and Sleep
Coping with Anger and Irritability
Using Grounding Techniques
Using Special Place Imagery
Using Progressive Muscle Relaxation
Using Controlled Breathing
Mindfulness App: https://www.headspace.com/mindfulness
Managing Alcohol Problems
Managing Drug / Substance Misuse
Identifying Domestic Violence - Power and Control Wheel
Coping with Suicidal Thoughts